PAYMENT AND DELIVERY

By card, (it is possible to PAY in installments)
By Sberbank card
Payment by card in installments without %
Upon receipt (Moscow and Moscow region only)

To select payment via Sberbank service using a bank card, click the button “Pay by Sberbank credit card” on the corresponding page. Payment is made through PJSC SBERBANK using bank cards of the following payment systems:

• MIR;
• VISA International;
• Mastercard Worldwide;
• JCB.

For payment (entering your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a password to make a payment.

Currently our site supports 256-bit encryption. The confidentiality of personal information is provided by PJSC SBERBANK. Client information will not be provided to third parties, with exception of being provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.

You can pay for the order online after fitting (Moscow and Moscow region only).

Yes, it is possible.

Please note that our products are made from delicate materials that require careful handling.
We would ask you adhere to the following rules before fitting:

• Please remove rings, earrings and other jewelry.
• If you use perfume, remove the fragrance before trying on the item.
• If you have makeup or cosmetics, use a special handkerchief.
• When trying on long clothes, pay attention to the hem of the products. Try not to step on it, and also avoid contact of the fabric with dusty and dirty surfaces.
• If the product has a zipper, make sure it is completely unzipped.
• Carefully fasten and unfasten buttons and zippers on the product.

Yes, delivery can be carried out by the transport company СDEK to the delivery office near you.
To do this, when placing an order, select your city and the pickup point in the "Delivery" section.

You can apply for a refund within 14 days after receiving the product. To do this, you just need to fill out a special form on our site. We will contact you as soon as possible and agree on a convenient time for you to meet our courier. We have to clarify that the return shipping service fee is paid separately.

Return of goods is possible if its appearance, factory labels and properties (there are no sharp smells) are preserved. Used goods cannot be returned or exchanged.

In accordance with Art. 25 of the Federal Law "On Protection of Consumer Rights" the buyer has the right to exchange goods of proper quality within 14 (fourteen) days, not counting the day of its purchase;
The exchange of goods of proper quality is carried out if the specified goods were not in use or were not damaged, and there is a document confirming payment for the specified goods;
If at the time of the buyer's request for an exchange of goods, a similar product is not on sale, the buyer has the right to refuse the goods and apply for a refund of its cost. The requirement is subject to satisfaction within 3 days from the date of return of the goods;
Refunds are made minus the shipping cost;
When returning an order, a refund is made only via a bank card using the details provided in the return application, regardless of the method of payment.
The refund of the transferred funds is made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).

After you fill out a return request on our website, our manager will contact you and arrange the arrival of the courier on the day and date convenient for you. We would send a lading bill to your e-mail address, which needs to be handed over to the courier along with the packaged item.

In order for the product to keep its original appearance, we ask you to wrap it in paper and put it back inside the box in which it was originally sent. The box must be accompanied by a lading bill, which will be sent to your e-mail address.

As soon as we receive the product and make sure that it is in proper condition, the refund would be transferred to your bank card within 10 days. Please note that the time of receiving a refund depends on the speed of processing the operation by your Bank and can take up to 30 banking days.